Question 1

What should I do if I have a burst pipe?

Accepted Answer

Immediately shut off the main water supply to your home — the shut-off valve is usually near your water meter or where the main line enters the house. Then call Green Frog at our 24/7 emergency line. While waiting, move valuables away from the water and open a faucet to relieve remaining pressure in the pipes. Do not attempt to repair the pipe yourself, as improper repairs can worsen the damage.

Question 2

How do I know if I have a hidden water leak?

Accepted Answer

Signs of a hidden leak include unexpectedly high water bills, the sound of running water when all fixtures are off, damp or warm spots on floors and walls, musty odors, and mold growth. Our non-invasive leak detection equipment can pinpoint slab leaks, underground line leaks, and behind-wall leaks without tearing into your home unnecessarily.

Question 3

Why do I have low water pressure throughout my home?

Accepted Answer

Low water pressure throughout the entire home can indicate a partially closed main shut-off valve, a failing pressure regulator, corroded or scaled pipes, or a significant leak somewhere in the system. If only one fixture has low pressure, the issue is likely localized — a clogged aerator or failing fixture. Our plumbers diagnose the root cause and provide lasting solutions.

Question 4

How long does a water heater last, and when should I replace it?

Accepted Answer

Traditional tank water heaters typically last 8–12 years; tankless units can last 15–20 years with proper maintenance. Signs it's time to replace include rusty or discolored water, unusual rumbling or popping noises, water pooling around the unit, and heating taking much longer than usual. We carry and install energy-efficient tank and tankless models from leading manufacturers.

Question 5

What causes drains to clog repeatedly?

Accepted Answer

Recurring clogs are usually caused by accumulated grease, soap scum, hair, or mineral buildup (especially common in Arizona's hard water). They can also indicate a larger problem like root intrusion in sewer lines or a deteriorating pipe. Our hydro-jetting service scours the pipe walls clean — not just punching through the clog — to provide a longer-lasting clear line.

Question 6

Can you repair a slab leak without breaking up my entire floor?

Accepted Answer

Yes! We offer trenchless slab leak repair methods including pipe rerouting and pipe lining that minimize damage to your flooring and foundation. After using electronic detection to pinpoint the exact leak location, our plumbers determine the least invasive repair method. In many cases we can complete the repair with minimal or no concrete cutting.

Question 7

How do I know if my home needs a full repipe?

Accepted Answer

If your home is more than 40 years old with original galvanized steel pipes, or has polybutylene pipes (common in homes built between 1978–1995), a full repipe is likely a wise investment. Other indicators include persistent low pressure, discolored water, frequent leaks in multiple locations, and rapidly corroding pipes. We offer whole-home repiping with copper or PEX tubing.

Question 8

Do you offer emergency plumbing services after hours?

Accepted Answer

Absolutely. Green Frog provides 24/7 emergency plumbing service throughout the Greater Phoenix area — including evenings, weekends, and holidays. We understand that burst pipes, sewage backups, and no-hot-water emergencies can't wait until Monday morning. Call our emergency line any time and a licensed plumber will be dispatched promptly.

Question 9

How much does drain cleaning cost in Phoenix?

Accepted Answer

Drain cleaning costs vary depending on the type of drain, severity of the clog, and method needed. Basic sink or tub drain clearing typically starts around $85–$150. Main sewer line clearing with a snake runs $150–$300, while hydro-jetting for stubborn buildup or root intrusion may be $300–$600. We provide upfront, flat-rate quotes before any work begins so there are no surprises.

Question 10

Are you licensed and insured to work in Arizona?

Accepted Answer

Yes. Green Frog is a fully licensed and insured plumbing contractor in the state of Arizona. Our technicians hold active ROC (Registrar of Contractors) licenses and carry full general liability and workers' compensation insurance. We pull the required permits for all applicable work and ensure every job meets current Arizona plumbing codes.

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